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SHIPPING & RETURNS

 

 

 

 

SHIPPING

Standard  flat rate shipping  is CAD $ 9.90.

Parcels will be shipped  through Canada Post.

We do not ship outside of Canada.

PROCESSING TIME

Most orders are processed within 1-9 business days. Orders placed on weekends or holidays will begin processing on the following business day. 

SHIPPING TIME

For standard shipping within Canada, ship times range from 2-10 business days.

OUT OF STOCK  

If a product that you ordered is currently out of stock, then we will offer the following:

  1. Hold your order and ship once the missing product(s) arrive back in stock.

  2. Receive a refund  for the missing product(s).

 

 

BACK ORDERED ITEMS

If you make a mistake while inputting your shipping address and the parcel returns to us, we may charge you the return shipping cost and the cost to ship back to you.

DELAYED ORDERS

During holidays and the holiday season, orders can be delayed beyond the shipping times indicated.   

 

 

MISSING, LOST OR BROKEN PARCELS

  • All liquids in glass containers delivered through Canada Post are not insured and are sent at the risk of the recipient.

  • We are not responsible for missing or stolen parcels after they have been delivered by the postal carrier.

  • NonToxicBeauty.ca will not provide any compensation, as the postal system is unable to compensate us in this situation.

RETURN & EXCHANGE POLICY

NonToxicBeauty.ca will accept returns of unopened products up to 14 days after the date of purchase. Opened or used products, or any items marked as non-refundable or final sale are not within our return guidelines. 

Contact us at info@nontoxicbeauty.ca with your Order ID and the product you want to return. We need to be contacted to approve the return! 

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